Refund Policy
Thank you for shopping with Sophie’s Boutique Melbourne. We are committed to providing a smooth and supportive shopping experience. If you are not completely satisfied with your purchase, we offer a clear and fair return and refund process.
30-Day Return Policy
We accept returns within 30 days of delivery.
To be eligible for a return:
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Items must be unused, unworn, unwashed, and in original condition
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All original tags and packaging must be included
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Proof of purchase (order confirmation or receipt) is required
Items showing signs of wear, damage, or alteration may not be eligible for a refund.
How to Request a Return
To initiate a return, please contact our customer support team at:
📧 support@sophiesboutique-melbourne.com
Please include:
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Your order number
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The name used on the order
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Your shipping address
Once your request is approved, we will provide return instructions, including the return address.
Return Shipping
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Change-of-mind returns: Return shipping costs are the customer’s responsibility
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Faulty or incorrect items: We will cover the return shipping costs
We recommend using a trackable shipping service for returns. Unfortunately, we cannot be responsible for items lost in transit without tracking.
Refund Processing
Once we receive and inspect your returned item:
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You will receive an email confirmation
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Approved refunds are issued to the original payment method within 5–10 business days
Please note:
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Processing times may vary depending on your bank or payment provider
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Original shipping fees are non-refundable
Non-Refundable Items
The following items cannot be returned or refunded:
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Items that have been worn, used, or washed
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Gift cards
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Store credit purchases
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery at:
📧 support@sophiesboutique-melbourne.com
Include:
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Your order number
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Clear photos showing the issue
We will assess the matter and arrange a replacement or refund, as appropriate.
Exchanges
We do not offer direct exchanges.
If you would like a different item, please place a new order and return the original item for a refund.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
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Orders can only be cancelled before they are processed or dispatched
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If an order has already been shipped, the return process applies once delivery is received
Consumer Rights
This policy does not affect your rights under Australian Consumer Law.
Contact Us
If you have any questions about this Refund Policy, please contact us:
📧 support@sophiesboutique-melbourne.com
📍 Business Address:
14 Woodlands Grove
Malvern East VIC 3145
Australia
🕘 Customer Service Hours:
Monday – Friday | 9:00 am – 6:00 pm (AEST)
At Sophie’s Boutique Melbourne, we want you to shop with confidence. If something isn’t quite right, we’re here to help and will always aim to resolve matters fairly and promptly.