Refund Policy

Thank you for shopping with Sophie’s Boutique Wellington. We are dedicated to providing a smooth and supportive experience. If you are not completely satisfied with your purchase, we offer a clear and fair Return and Refund Policy for your convenience.

30-Day Return Policy

We gladly accept returns within 30 days of the purchase date. To be eligible for a return:

  • The item must be unused, unworn, unwashed, and in its original packaging with all tags attached.

  • Proof of purchase (such as an order confirmation or packing slip) must be included.

  • Items showing signs of wear, damage, or alteration may not be eligible for a refund.

Return Process

To initiate a return, please contact our customer service team at info@sophiesboutique-wellington.co.nz with the following information:

  • Order number

  • Name on the order

  • Shipping address

Once your return request is approved, we will provide you with the return instructions, including the return shipping address.

Return Shipping

  • Returns are hassle-free and completely free of charge. No restocking fee applies.

  • We highly recommend using a Track & Trace service for returns. If a return is lost without tracking, we cannot be held responsible, and a refund may not be issued.

Refund Process

  • Once we receive and inspect your returned item, you will receive an email confirmation.

  • If approved, refunds will be issued to the original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

  • Original shipping fees are non-refundable.

Non-Refundable Items

Certain items cannot be returned or refunded, including:

  • Opened or used products

  • Gift cards

  • Store credit purchases

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery at info@sophiesboutique-wellington.co.nz with:

  • Order details

  • Photos clearly showing the issue

We will assess the problem and provide a replacement, refund, or store credit as appropriate.

Exchanges

We do not offer direct exchanges. If you would like a different item, please place a new order and return the original item for a refund.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at info@sophiesboutique-wellington.co.nz

  • Orders can only be cancelled before they are processed or shipped.

  • If your order has already shipped, you will need to follow the return process once you receive it.

Consumer Rights Notice

This Return and Refund Policy does not limit any rights you may have under applicable consumer protection laws.

Terms of Service

For more information about our website and services, please read our Terms of Service.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

Email: info@sophiesboutique-wellington.co.nz

Address: 
Willis Street Shopping Precinct
150 Willis Street
Te Aro, Wellington 6011
New Zealand

Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM

At Sophie’s Boutique Wellington, we want you to shop with confidence. If for any reason you’re not completely satisfied with your purchase, you may request a return within 30 days of receiving your order. We’ve designed our process to be clear, fair, and stress-free.

SOPHIE’S BOUTIQUE WELLINGTON

Sophie’s story is rooted in a love for effortless elegance and timeless comfort. Inspired by the charm of modern Australian style and the warmth of everyday life, she founded Sophie’s Boutique to bring women beautifully designed pieces that celebrate confidence, grace, and individuality.

Each collection reflects her belief that fashion should feel as good as it looks — a harmony of quality, care, and feminine sophistication. From design to detail, Sophie’s Boutique is more than just a brand — it’s a tribute to authenticity, joy, and the art of feeling beautifully yourself.