FAQs

1. About Us

What is Sophie’s Boutique Melbourne?
Sophie’s Boutique Melbourne is an Australian fashion boutique offering thoughtfully selected clothing designed for comfort, quality, and everyday wear. Our collections focus on timeless styles with a relaxed, elegant feel.

Are your products good quality?
Yes. All items are carefully selected with attention to fabric quality, fit, and durability. We prioritise comfort and wearability, ensuring our pieces can be enjoyed beyond a single season.

2. Ordering & Payment

How do I place an order?
Placing an order is simple:

  1. Select your item(s) and add them to your cart

  2. Enter your shipping and payment details at checkout

  3. Complete your order — you’ll receive a confirmation email shortly after

Which payment methods do you accept?
We accept the following secure payment options:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

  • Shop Pay

  • UnionPay

All payments are processed securely.

3. Shipping & Delivery

Where do you ship?
We currently ship within Australia only. International shipping is not available at this time.

How long does delivery take?

  • Processing time: 1–3 business days (Monday to Friday)

  • Delivery time:

    • Metro areas: 3–8 business days

    • Regional & rural areas: Please allow a little extra time

Is shipping free?
Yes. Free shipping is included on all Australian orders, with no minimum spend.

How do I track my order?
Once your order has been dispatched, you will receive an email with your tracking number, allowing you to follow your delivery.

4. Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery, provided the item is:

  • Unworn and unused

  • In original condition

  • With original tags attached

Items that show signs of wear or damage cannot be accepted.

How do I request a return?

  1. Email us within 30 days of receiving your order, including your order number

  2. Wait for return approval and instructions

  3. Send the item back in its original condition

Once received, refunds are processed within 5–10 business days

Who covers return shipping costs?

  • Change of mind returns: Return shipping is the customer’s responsibility

  • Faulty or incorrect items: We cover the return shipping costs

5. Product Information

How should I care for my items?
Care instructions are included with each garment. Following these guidelines will help maintain the quality and longevity of your item.

What if I receive a faulty item?
If an item arrives damaged or defective, please contact us promptly. We’ll arrange a replacement or refund as appropriate.

6. Contact & Support

How can I contact you?
📧 Email: support@sophiesboutique-melbourne.com

When is customer support available?
Our customer support team is available Monday to Friday, 9:00 am – 6:00 pm (AEST).