FAQs

1. About Us

What is Sophies boutique Wellington?
Sophies boutique Wellington is a fashion brand offering stylish, high-quality clothing and accessories designed to empower individuality and confidence.

Are your products high-quality?
Absolutely! Our pieces are crafted from carefully selected materials, meeting high standards of quality, durability, and design excellence.

2. Ordering & Payment

How do I place an order?

Select your product(s) and add them to your cart.

Enter your shipping and payment details at checkout.

Complete your order – you’ll receive a confirmation email.

Which payment methods do you accept?
We accept the following payment methods: American Express, Apple Pay, Google Pay, Maestro, Mastercard, Shop Pay, UnionPay, and Visa.

3. Shipping & Delivery

Where do you ship?
We currently ship within the New Zealand. International shipping is not available at this time.

How long does delivery take?

Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).

Standard delivery: 2–5 business days (depending on location).

Rural areas: Allow an extra 1–2 days.

We believe in keeping things simple — that’s why shipping is always free, no matter the size of your order.

Shipping is free for all orders within the New Zealand.

How do I track my order?
Once your order is shipped, you will receive a tracking number via email.

4. Returns & Refunds

What is your return policy?
You can return your order within 30 days of receiving it, provided the item is:

✔ Unused and undamaged
✔ In its original packaging with all tags attached

Custom and personalized items are non-returnable.

How do I request a return?

Wait for approval before sending the item back. We’ll provide return instructions.

Send your item in its original condition.

Once received, we’ll process your refund within 5 business days.

Who covers the return shipping costs?

If you’re returning an item because you changed your mind, return shipping costs are your responsibility.

If your item arrived damaged, defective, or incorrect, we will cover the return shipping costs.

5. Product Information

How do I care for my products?
Care instructions are provided with each garment to help maintain its quality and longevity.

Do you offer warranties?
If you receive a defective item, contact us for a replacement or refund.

6. Contact & Support

How can I contact you?
Email: info@sophiesboutique-wellington.co.nz

When is customer support available?
Our team is available Monday to Friday, 9:00 AM – 6:00 PM to assist with any questions.

SOPHIE’S BOUTIQUE WELLINGTON

Sophie’s story is rooted in a love for effortless elegance and timeless comfort. Inspired by the charm of modern Australian style and the warmth of everyday life, she founded Sophie’s Boutique to bring women beautifully designed pieces that celebrate confidence, grace, and individuality.

Each collection reflects her belief that fashion should feel as good as it looks — a harmony of quality, care, and feminine sophistication. From design to detail, Sophie’s Boutique is more than just a brand — it’s a tribute to authenticity, joy, and the art of feeling beautifully yourself.