FAQ

1. About Us

What is Sophies boutique Wellington?
Sophies boutique Wellington is a fashion brand offering stylish, high-quality clothing and accessories designed to empower individuality and confidence.

Are your products high-quality?
Absolutely! Our pieces are crafted from carefully selected materials, meeting high standards of quality, durability, and design excellence.

2. Ordering & Payment

How do I place an order?

  • Select your product(s) and add them to your cart.

  • Enter your shipping and payment details at checkout.

  • Complete your order – you’ll receive a confirmation email.

Which payment methods do you accept?
We accept the following payment methods: American Express, Apple Pay, Google Pay, Maestro, Mastercard, Shop Pay, UnionPay, and Visa.

3. Shipping & Delivery

Where do you ship?
We currently ship within the New Zealand. International shipping is not available at this time.

How long does delivery take?

  • Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).

  • Standard delivery: 2–5 business days (depending on location).

  • Rural areas: Allow an extra 1–2 days.

  • We believe in keeping things simple — that’s why shipping is always free, no matter the size of your order.

  • Shipping is free for all orders within the New Zealand.

How do I track my order?
Once your order is shipped, you will receive a tracking number via email.

4. Returns & Refunds

What is your return policy?
You can return your order within 30 days of receiving it, provided the item is:

✔ Unused and undamaged
✔ In its original packaging with all tags attached

Custom and personalized items are non-returnable.

How do I request a return?

  • Contact us within 30 days of delivery with your order number.

  • Wait for approval before sending the item back. We’ll provide return instructions.

  • Send your item in its original condition.

  • Once received, we’ll process your refund within 5 business days.

Who covers the return shipping costs?

  • If you’re returning an item because you changed your mind, return shipping costs are your responsibility.

  • If your item arrived damaged, defective, or incorrect, we will cover the return shipping costs.

5. Product Information

How do I care for my products?
Care instructions are provided with each garment to help maintain its quality and longevity.

Do you offer warranties?
If you receive a defective item, contact us for a replacement or refund.

6. Contact & Support

How can I contact you?
Email: sophiesboutique.wellington@gmail.com

When is customer support available?
Our team is available Monday to Friday, 9:00 AM – 6:00 PM to assist with any questions.